499bet Privacy Policy
Your personal information matters to us. This document explains in detail what information 499bet collects, how it is used, and the steps we take to keep your data secure.
1 Introduction and Scope
499bet ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we process your personal information — that is, how we collect, store, use, disclose, and protect it.
By using our services through the 499bet website, mobile app, or any other channel, you are considered to have accepted the terms described in this Policy. For details on the general terms of use for our services, please read the Terms and Conditions.
This Policy may be updated from time to time. If significant changes are made, we will notify you via your registered email or a platform notification. The latest version of the Policy will always be available on this page.
2 Information We Collect
499bet collects your information in several ways. Below is a breakdown by type:
2.1 Information provided at registration
- Full name and date of birth (for age verification — to confirm you are 21 or older)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (when identity verification is required)
2.2 Transaction and financial information
- Details of deposits and withdrawals (amount, date, method)
- Mobile banking account details — bKash, Nagad, and Rocket numbers
- Transaction reference numbers and processing status
2.3 Usage information (collected automatically)
- IP address, browser type, and device identifiers
- Session duration, pages visited, and game activity logs
- Data obtained from cookies and similar tracking technologies
2.4 Communication information
- Information provided when seeking support via live chat or email
- Feedback submitted through complaints, reviews, or surveys
3 How We Use Your Information
We use the information we collect only for the following purposes:
- Account management: Confirming registration, verifying logins, and keeping your account secure.
- Service delivery: Processing deposits, withdrawals, and gaming activity.
- Age and identity verification: Ensuring that only users aged 21 or over can access the service.
- Customer support: Resolving your questions or issues.
- Fraud prevention: Detecting and preventing suspicious activity.
- Legal compliance: Meeting applicable laws and regulations.
- Service improvement: Using analytical data to improve the user experience.
- Relevant communications: Sending promotional information based on your consent.
4 Disclosure and Third Parties
499bet may share your information with third parties on a limited basis in the following circumstances:
4.1 Payment processors
The necessary transaction information is shared with mobile payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals. These providers are governed by their own privacy policies.
4.2 Technology partners
Gaming software providers, cybersecurity service providers, and cloud infrastructure providers may have access to limited operational data — solely to fulfil their contractual obligations.
4.3 Legal requirements
We may disclose information when required by a court order, a lawful request from an investigating authority, or applicable law. Any such disclosure will be limited to the minimum information necessary.
4.4 Business transfers
In the event of a business merger or acquisition, user information may be transferred, but the receiving party will be required to maintain protections equivalent to those in this Policy.
5 Cookies and Tracking Technologies
499bet uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make our service work more effectively.
5.1 Types of cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: Remember your preferred language and display settings.
- Analytical cookies: Collect anonymous statistics to help us understand how the site is used.
- Advertising cookies: Help show you relevant content based on your interests.
You can control most cookies through your browser settings, but disabling certain cookies may reduce the functionality of the service.
6 Data Retention and Security
6.1 Retention period
We retain your information only for as long as necessary. Financial transaction records are generally kept for a minimum of 5 years after an account is closed, due to legal obligations. Other information is retained for as long as your account is active or as long as required to provide the service.
6.2 Technical security measures
499bet uses industry-standard SSL encryption to protect your information. Our security framework also includes:
- TLS encryption for data transmission
- Strong hashing algorithms for password storage
- OTP-based two-factor authentication for accounts
- Automated monitoring to detect suspicious activity
- Regular security audits and vulnerability testing
- Access to data restricted to authorised personnel only
7 Your Rights
As a 499bet user, you have the following rights over your own information:
- Access: You have the right to know what information we hold about you. We will provide this within 30 business days of a written request.
- Correction: You may request that incorrect or incomplete information in your profile be corrected.
- Deletion: In certain circumstances you may request that your information be deleted — however, information retained due to legal obligations may not fall within the scope of this right.
- Objection to processing: You have the right to object to your information being used for marketing communications.
- Withdrawal of consent: For information processed on the basis of your consent, you may withdraw that consent at any time.
To exercise these rights, please contact our customer support team. Our support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.
8 Protection of Minors' Information
499bet provides services only to individuals aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration.
If we are made aware that a minor's information has been collected by mistake, we will immediately close that account and delete all associated data. Our detailed responsible gaming guidelines can be found on the Responsible Gaming page.
9 Third-Party Links and Services
Our platform may include services from game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft. These third-party services are governed by their own privacy policies, and 499bet is not responsible for how these parties collect or use information.
You are advised to review the privacy policy of any third party associated with our platform.
10 International Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed outside Bangladesh. For any such transfer, we ensure that the receiving party maintains data protection standards equivalent to or higher than those in this Policy.
11 Changes to This Policy
499bet reserves the right to update this Privacy Policy at any time. For significant changes, users will be notified via their registered email or a platform banner at least 7 days in advance.
Continued use of the platform after a revised Policy is published will be considered acceptance of the new Policy. If you object to any change, please request account closure and contact our customer support for assistance.
12 Contact and Complaints
If you have any questions or complaints about this Privacy Policy, please contact us:
- Live chat: Available 24/7 — contact us directly via the chat button on the platform
- Email: [email protected]
We aim to process any information-related request within 30 business days. General enquiries are typically handled sooner. For answers to frequently asked questions, visit our FAQ page.